ReviewRescue AI / weekly reputation report
Harvest Table Kitchen
Jun 15, 2026 - Jul 5, 2026 · SAMPLE / DEMO DATA - CLEARLY FICTIONAL
Rescue score
25
/ 100
VERDICT: EXPOSED - BAD REVIEWS ARE SITTING UNANSWERED
The score is the share of negative reviews that got a public reply within 2 days: 2 of 8 this window. 6 negative reviews are still sitting with no response at all, in public, in front of every searcher deciding where to spend.
85+ COVERED · 60-84 WATCH · BELOW 60 EXPOSED
The window in numbers
NEW REVIEWS
28
AVG RATING
3.5
RATING MOVEMENT (7D)
-0.5
NEGATIVE REVIEWS
8
FLAGGED URGENT
3
NEGATIVES WITH NO REPLY
6
Sentiment trend
| WEEK | REVIEWS | AVG RATING | NEGATIVE | SHARE NEGATIVE |
|---|---|---|---|---|
| WK OF JUN 15, 2026 | 8 | 4.1 | 1 | 13% |
| WK OF JUN 22, 2026 | 8 | 3.6 | 2 | 25% |
| WK OF JUN 29, 2026 | 12 | 3.1 | 5 | 42% |
By platform
| PLATFORM | REVIEWS | AVG RATING | NEGATIVE | NO REPLY |
|---|---|---|---|---|
| 16 | 3.8 | 4 | 3 | |
| Yelp | 7 | 3.0 | 3 | 2 |
| 5 | 3.6 | 1 | 1 |
What people keep bringing up
Product quality
19 MENTIONS
AVG 3.8 STARS · 16% NEGATIVE
Staff & service
18 MENTIONS
AVG 4.1 STARS · 17% NEGATIVE
Wait times
16 MENTIONS
AVG 3.4 STARS · 38% NEGATIVE
Cleanliness
6 MENTIONS
AVG 3.7 STARS · 33% NEGATIVE
Booking & communication
4 MENTIONS
AVG 3.5 STARS · 25% NEGATIVE
Pricing & billing
4 MENTIONS
AVG 2.3 STARS · 50% NEGATIVE
The rescue queue
EVERY DRAFT REQUIRES HUMAN APPROVALEvery negative review this window, worst first, with the reply the engine drafted. Nothing here posts anywhere: a human reads, edits, and publishes from their own platform account or doesn't.
April Donnelly
YELP · JUL 2, 2026 · DOWNTOWN
“Asked for a refund after they got the order wrong twice. Still waiting on it a week later.”
DRAFT REPLY · APPROVAL REQUIRED · NOT POSTED
April, we hear you, and we're sorry. What you describe about how long you had to wait at our Downtown location is not the standard we hold ourselves to, and we're treating it that way. The owner is reviewing this personally today. Please reach us directly at the number on our profile so we can make this right, including a full refund if we owe you one. - The Harvest Table Kitchen team
Frank Delgado
GOOGLE · JUN 30, 2026 · DOWNTOWN
“My wife felt sick after the chicken special. I suspect food poisoning and I want a call back today.”
DRAFT REPLY · APPROVAL REQUIRED · NOT POSTED
Frank, we hear you, and we're sorry. What you describe about the quality of what we served you at our Downtown location is not the standard we hold ourselves to, and we're treating it that way. The owner is reviewing this personally today. Please reach us directly at the number on our profile so we can make this right, including a full refund if we owe you one. - The Harvest Table Kitchen team
Marcus Reed
GOOGLE · JUN 28, 2026 · WESTGATE
“Overpriced and underwhelming. They charged twice for our drinks and fixing the bill took twenty minutes.”
DRAFT REPLY · APPROVAL REQUIRED · NOT POSTED
Hi Marcus, thank you for telling us this straight. What you describe about how long you had to wait at our Westgate location is not the standard we hold ourselves to, and we're treating it that way. The owner is reviewing this personally today. Please reach us directly at the number on our profile so we can make this right, including a full refund if we owe you one. - The Harvest Table Kitchen team
Tony Marchetti
FACEBOOK · JUL 3, 2026 · DOWNTOWN
“Sticky tables and slow service. The downtown location has slipped.”
DRAFT REPLY · APPROVAL REQUIRED · NOT POSTED
Tony, we hear you, and we're sorry. What you describe about the service you received at our Downtown location is not the standard we hold ourselves to, and we're treating it that way. We'd like the chance to make this right. Please reach us directly at the number on our profile and ask for the manager on duty. - The Harvest Table Kitchen team
Sofia Marino
GOOGLE · JUL 1, 2026 · DOWNTOWN
“Waited over an hour and the server was rude when we asked about it. Not the place it used to be.”
DRAFT REPLY · APPROVAL REQUIRED · NOT POSTED
Sofia, we hear you, and we're sorry. What you describe about the service you received at our Downtown location is not the standard we hold ourselves to, and we're treating it that way. We'd like the chance to make this right. Please reach us directly at the number on our profile and ask for the manager on duty. - The Harvest Table Kitchen team
Becca Liu
YELP · JUN 29, 2026 · DOWNTOWN
“New kitchen crew? Food came out undercooked and the dining room felt dirty. Disappointing.”
DRAFT REPLY · APPROVAL REQUIRED · NOT POSTED
Hi Becca, thank you for telling us this straight. What you describe about the quality of what we served you at our Downtown location is not the standard we hold ourselves to, and we're treating it that way. We'd like the chance to make this right. Please reach us directly at the number on our profile and ask for the manager on duty. - The Harvest Table Kitchen team
Miguel Santos
YELP · JUN 23, 2026 · WESTGATE
“My reservation was lost even though I called to confirm. Ended up waiting an hour at the bar.”
DRAFT REPLY · APPROVAL REQUIRED · NOT POSTED
Miguel, we hear you, and we're sorry. What you describe about how long you had to wait at our Westgate location is not the standard we hold ourselves to, and we're treating it that way. We'd like the chance to make this right. Please reach us directly at the number on our profile and ask for the manager on duty. - The Harvest Table Kitchen team
Janet Mills
GOOGLE · JUN 18, 2026 · DOWNTOWN
“Waited forty minutes for cold food. Our server was apologetic but the kitchen was clearly behind.”
DRAFT REPLY · APPROVAL REQUIRED · NOT POSTED
Janet, we hear you, and we're sorry. What you describe about the service you received at our Downtown location is not the standard we hold ourselves to, and we're treating it that way. We'd like the chance to make this right. Please reach us directly at the number on our profile and ask for the manager on duty. - The Harvest Table Kitchen team
Recommended actions
01
3 urgent reviews (refund, safety, or legal language): escalate to the owner today.
02
6 negative reviews still unanswered: approve the drafted replies in the rescue queue.
03
"Pricing & billing" drives 50% negative mentions: fix the operation, not just the replies.
04
16 happy customers identified: queue the review-request campaign (drafts only) to bury the bad week in fresh proof.
The Monday-morning digest
PREVIEW ONLY - NOTHING IS EVER SENTA live ReviewRescue account would open the week with this digest. The demo has no email or SMS transport at all; this preview is the full extent of it.
DIGEST.PREVIEW
MON 08:00
SUBJECT:
Harvest Table Kitchen: 8 bad reviews to rescue, rating -0.5 vs last week
28 new reviews, average 3.5 stars (-0.5 vs last week).
8 negative / 4 neutral / 16 positive; 3 flagged urgent.
6 negative reviews still have no reply: drafts are waiting for approval.
16 happy customers queued for the proof campaign (drafts only, nothing sends).