Where your leads went

5 callers rang, nobody picked up, and nobody ever called back. These are the most expensive leads in the log — they asked to talk.

• Fri Jun 19, 09:20ADS CALLJanet Mireles — Rang 40 seconds during crew dispatch — no callbackNEVER
• Fri Jun 19, 15:49PHONEDorothy Sloan — Voicemail about sagging gutter — never returnedNEVER
• Mon Jun 22, 14:05ADS CALLFrank Delgado — Storm-damage call, rang out mid-afternoon — no callbackNEVER
• Thu Jun 25, 17:05PHONEStan Obrecht — Rang at close of day — voicemail never returnedNEVER
• Sun Jun 28, 20:10ADS CALLBev Stanton — Sunday-night emergency call — rang out, no callbackNEVER

5 form, chat, or text leads got no reply at all. A lead that never hears back hires whoever answers first.

• Wed Jun 17, 09:33FORMSteve Aldana — Duplicate submit — same request, two minutes laterNEVER
• Tue Jun 23, 18:35FORMWalt Jenner — Evening form: active leak, buckets out — never contactedNEVER
• Fri Jun 26, 10:15FORMPete Villanueva — Detached garage re-roof — form never answeredNEVER
• Sat Jun 27, 11:58CHATSite visitor — Chat message left while agents were offline — no replyNEVER
• Sun Jun 28, 16:45SMSRandall Ochoa — Sunday text: storm coming, wants tarp quoteNEVER

8 leads eventually heard back, but slower than the 15-minute target. Response speed is the strongest predictor of contact rate — these are at risk, not yet lost.

• Wed Jun 17, 09:31FORMSteve Aldana — Flat roof coating for small commercial unit30m
• Wed Jun 17, 12:20ADS CALLPriya Raman — Missed at lunch; called back same hour25m
• Wed Jun 17, 19:40FORMHank Dooley — Evening form: chimney flashing leak2h
• Sat Jun 20, 12:05SMSNina Petrov — Text photos of ceiling stain — slow reply1h 35m
• Tue Jun 23, 09:15FORMSam Whitaker — Solar-ready re-roof question45m
• Wed Jun 24, 11:22ADS CALLGus Lindqvist — Missed during crew huddle; called back late38m
• + 2 MORE IN THIS FINDING — THE WEEKLY REPORT LISTS THEM ALL

5 leads arrived outside business hours and fell through. An after-hours answering flow or next-morning first-call list would catch every one of these.

• Wed Jun 17, 19:40FORMHank Dooley — Evening form: chimney flashing leak2h
• Tue Jun 23, 18:35FORMWalt Jenner — Evening form: active leak, buckets out — never contactedNEVER
• Fri Jun 26, 19:12SMSLeo Brandt — After-close text about the free-quote ad1h 15m
• Sun Jun 28, 16:45SMSRandall Ochoa — Sunday text: storm coming, wants tarp quoteNEVER
• Sun Jun 28, 20:10ADS CALLBev Stanton — Sunday-night emergency call — rang out, no callbackNEVER

4 entries share a phone or email with another lead — usually a double submit or the same person trying a second channel. Merge them before they double-count (or worse, get two cold shoulders).

• Wed Jun 17, 09:31FORMSteve Aldana — Flat roof coating for small commercial unit30m
• Wed Jun 17, 09:33FORMSteve Aldana — Duplicate submit — same request, two minutes laterNEVER
• Wed Jun 24, 08:50FORMPaula Reyes — Roof + gutters combo quote9m
• Thu Jun 25, 15:20ADS CALLPaula Reyes — Same lead as the Wednesday form — called the ad numberLIVE

8 leads got a response but no outcome was ever recorded. Un-dispositioned leads are where follow-up quietly dies.

• Mon Jun 15, 16:22SMSTom Herrera — Texted the tracking line about gutter tie-in6m
• Tue Jun 16, 17:52PHONEGloria Nash — Callback about last year's warrantyLIVE
• Wed Jun 17, 19:40FORMHank Dooley — Evening form: chimney flashing leak2h
• Sat Jun 20, 12:05SMSNina Petrov — Text photos of ceiling stain — slow reply1h 35m
• Tue Jun 23, 13:28PHONEEarl Simmons — Asked about cedar shake maintenanceLIVE
• Wed Jun 24, 16:17FORMDev Kapoor — Commercial flat roof — RFP attached1h 35m
• + 2 MORE IN THIS FINDING — THE WEEKLY REPORT LISTS THEM ALL